Client Overview
A regional manufacturing company in Saskatchewan approached Accelerate IT Services Inc (AITS) after experiencing persistent IT issues — slow response times from their previous provider, poor documentation, and frequent system downtime.
With operations spread across multiple locations, they needed an IT partner who could take full ownership of their IT environment, provide proactive support, and implement structure and reliability in their technology systems.
Challenges
Before onboarding with AITS, the client faced:
- Reactive IT management — issues addressed only after disruptions occurred
- Outdated documentation of devices, users, and network layout
- No centralized monitoring or alerting system
- Unpatched systems and weak security policies
- Lack of IT strategy aligned with business growth
The transition had to be completed smoothly — without affecting daily operations or causing downtime.
Our Approach
AITS followed a structured onboarding process designed to assess, stabilize, and optimize the client’s environment while maintaining full transparency and communication.
Phase 1: Discovery and Assessment
- Conducted a comprehensive network and system audit
- Collected hardware, software, licensing, and user inventories
- Reviewed backup policies, endpoint protection, and patch compliance
- Identified immediate vulnerabilities and operational risks
Phase 2: Stabilization and Documentation
- Created detailed IT documentation and topology maps
- Standardized system configurations across workstations and servers
- Implemented centralized RMM (Remote Monitoring & Management) tools for visibility and control
- Applied Microsoft 365 security baselines, MFA, and conditional access policies
- Verified backup integrity and tested data restoration
Phase 3: Optimization and Support Integration
- Migrated support under AITS Helpdesk with clear SLAs
- Configured automated ticketing and asset monitoring
- Deployed endpoint protection and patch automation
- Established regular maintenance schedule and reporting cadence
- Provided onboarding sessions for users to introduce AITS support process
Results
Within the first 30 days, the client experienced significant improvements in stability and performance.
Key Outcomes:
- 99.9% system uptime achieved after first month
- 40% reduction in recurring issues due to proactive monitoring
- Full IT environment visibility through AITS dashboards and reporting
- Improved user satisfaction with faster support resolution times
- Confidence restored in IT management and data security
Client Feedback
“AITS completely transformed our IT experience. The onboarding was smooth, organized, and professional. Within weeks, we saw fewer issues, faster response times, and clear communication from their team. They’ve become a true partner, not just a service provider.”
