Client Overview

A regional accounting firm in Saskatoon planned to relocate its main office to a new facility to support expansion. The challenge — the move needed to happen over a single weekend, with no business interruption or data loss.

Their operations depended on Microsoft 365, on-premises file servers, and VoIP-based communications, all of which had to be relocated, tested, and running before staff arrived Monday morning.

Challenges

Before engaging Accelerate IT Services Inc (AITS), the client faced several concerns:

  • Limited move window (Friday evening to Sunday night)
  • Complex IT setup including servers, switches, and VoIP phones
  • Dependence on uninterrupted access to accounting software and shared drives
  • Need to maintain network security and proper configuration in the new building
  • Risk of downtime impacting client deliverables and compliance deadlines

The firm needed a trusted IT partner capable of planning and executing the move with precision.

Our Approach

AITS developed a comprehensive relocation plan, combining technical expertise and strategic scheduling to ensure a smooth transition.

Phase 1: Assessment and Planning

  • Conducted a full audit of existing IT infrastructure
  • Documented server dependencies, IP configurations, and network topology
  • Coordinated with internet and telecom providers for circuit readiness
  • Prepared detailed migration checklists and rollback procedures
  • Scheduled move tasks in sequence to allow continuous verification

Phase 2: Pre-Move Preparation

  • Configured network equipment and firewalls at the new location in advance
  • Deployed temporary connectivity to allow remote testing
  • Backed up all critical data and virtual machines before disconnection
  • Labelled all hardware and cable systems for efficient setup

Phase 3: Execution (Weekend Move)

  • Friday evening: Safely powered down and transported servers and network gear
  • Saturday: Installed racks, switches, access points, and VoIP systems
  • Saturday night: Restored network connectivity and verified user authentication
  • Sunday: Tested all systems — Microsoft 365 sync, shared drives, printers, VPNs, and VoIP calls

Phase 4: Go-Live and Validation

  • Conducted user acceptance testing Sunday evening
  • Staff logged in Monday morning with no disruptions or access issues
  • Provided on-site support throughout the first business day

Results

The relocation was completed ahead of schedule and with zero downtime.

Key Outcomes:

  • 100% business continuity — no service interruptions
  • All users operational Monday 8:00 AM without login or network issues
  • Improved network performance in new facility due to optimized cabling and switches
  • Enhanced Wi-Fi coverage and security through upgraded configuration
  • Zero data loss and full validation of backups

Client Feedback

“AITS executed our office move flawlessly. They handled everything from planning to setup, and we were up and running Monday morning as if nothing happened. Their communication, professionalism, and attention to detail were outstanding.”